Client stories
Evidence from completed usage work
These notes describe specific assessments, reviews, and workshops — including where timelines slipped or skepticism had to be earned.
Their usage assessment showed our catalog application had strong login numbers but almost no shared workspace activity. We stopped expanding seats and fixed the publishing workflow instead. The report took a little longer than we hoped because our extracts were messy, yet the delay was honest.
After a BI tool rollout, the six-week adoption review caught that night-shift supervisors never received the shortened training path. We adjusted schedules before the habit of exporting CSV files set in.
The license rationalization memo gave finance a keep-or-reclaim list with evidence attached to each line. Procurement still negotiated the final number, but we walked in without guessing.
I was skeptical of another external review. The workshop format changed my mind: they used our own usage report, not a generic template, and left a monthly checklist our analysts still run.
License & Access Rationalization
Renewal season for a shared analytics suite
A mid-size retailer approached renewals with seat counts copied from the previous year. We reconciled invoices against ninety days of usage, flagged seasonal merchandising accounts, and produced a reclaim list for truly dormant marketing seats. Finance reduced the renewal ask without cutting break-glass access for store incidents.
Outcome: Seat recommendation delivered in three weeks; seasonal accounts preserved with documented rationale.
Post-Rollout Adoption Review
Quiet failure after a catalog launch
A research institute launched a new data catalog and saw healthy first-week traffic that faded. The adoption review found scientists still emailed extracts because the catalog lacked the field definitions their lab notebooks required. The action list focused on metadata ownership rather than more training sessions.
Outcome: Two-page brief and a metadata backlog agreed with lab leads within fourteen days.